• Accurate Descriptions: Ensure that product & services & post descriptions accurately represent the features, specifications, and condition of the item. Avoid misleading or deceptive language.

• High-Quality Images: Use clear, high-resolution images that accurately depict the & services. Show the item from multiple angles and include close-up shots of important details.

• Correct Categorization: Place & services & post in the appropriate categories and subcategories to make it easy for customers to find what they're looking for. Avoid misclassifying items.

• Detailed Specifications: Provide comprehensive information about product dimensions, materials, colors, weight, and any other relevant details. This helps customers make informed purchasing decisions.

• Pricing Transparency: Clearly display the price of each product & services, including any applicable taxes, shipping fees, or additional charges. Avoid hidden fees or surprises at checkout.

• Availability and Stock Levels: Keep product & services & post listings updated to reflect accurate stock levels and availability. Remove or mark items as out of stock when they're no longer available for purchase.

• Shipping and Delivery Information: Clearly communicate shipping options, delivery times, and shipping costs to customers. Provide tracking information and updates on the status of orders.

• Customer Reviews and Feedback: Encourage customers to leave reviews and feedback about their purchases. Respond promptly to any questions, concerns, or complaints to maintain customer satisfaction.

• Legal Compliance: Ensure that product & services & post listings comply with all applicable laws and regulations, including labeling requirements, safety standards, and intellectual property rights.

• Prohibited Items: Explicitly state any items or services that are prohibited from being listed on your platform due to legal restrictions, safety concerns, or company policies.

• Quality Standards: Maintain high quality standards for both products & services & post listed on your platform. Monitor listings regularly to ensure they meet your guidelines and remove any that fall short.

• Customer Support: Provide responsive and helpful customer support to assist customers with inquiries, orders, and any issues they may encounter throughout the purchasing process.

• Fair Competition: Encourage fair competition among sellers by enforcing policies against price gouging, collusion, or other anti-competitive practices.

Maintain competitive pricing to ensure fair pricing for customers and a level playing field for other vendors.

Understand and comply with fivcorp.com's fee structure, including Comission fees, referral fees, fulfillment fees, and any other applicable charges.

2.1 Setup Fees Monthly Fees:

For Vendor Catalog Plan: You can setup your store by yourself for a $0 fee, or if you want us to handle it, the setup fee is $159. This includes a basic banner design, a simple logo, generating your store's QR code, setting up the store map and chat box, connecting your social media accounts, listing all store information, listing product services catalog. The setup fee is non-refundable. Additionally, you will have up to 3 opportunities to make changes.

For All Services Plan: You can setup your store by yourself for a $0 fee, or if you want us to handle it, the setup fee is $159. This includes a basic banner design, a simple logo, generating your store's QR code, setting up the store map and chat box, connecting your social media accounts, listing all store information, listing product services for order online, listing bookings, listing product services catalog. The setup fee is non-refundable. Additionally, you will have up to 3 opportunities to make changes.

For Services Plan the monthly fee view at sign-up vendors page. The benefit is that you will be able to post an unlimited number of products and services, post an unlimited number of advertisements, post an unlimited number of job hunting lists, post an unlimited number of hiring listings, and post an unlimited number of articles on our Freedom Post community page. (Freedom Post rules: Do not post topics related to pornography, violence, aggression, hatred, or use vulgar language. If you have grievances, you can express them in a way that readers can understand, but do not use vulgar language directly, and avoid topics prohibited for children under 13. If violated, we will have to review your account, and if it affects the law, you are responsible for the legal consequences. 

We recommend that vendors allocate 3% cashback for each order placed by customers to encourage repeat purchases.

The vendor's funds will automatically be transferred to their wallet each week, and we will also reward an additional 4% of the total amount transferred into the wallet. The cut-off time is 11:59 PM on Sunday, and the funds will automatically be transferred to the vendor's wallet every Monday. The bonus amount will be transferred within 1-2 days afterward. Vendors can use these funds to shop in the store or transfer them directly to customers for wallet deposits online. Please note to add a 3% bonus for customers since they receive 3% cash back when depositing directly through the website. The vendor will still earn a 1% profit from the 4% bonus. However, if the vendor wishes to withdraw the funds to their bank account, the 4% bonus we rewarded will be deducted from the withdrawal fee.

2.2 Pre-Order Services Fee & Commission: 

The Pre-Order Service commission percentage fixed 10% of the total order amount for same country place order and no other hidden fees. For products sold internationally, we need to consider which party will cover the shipping fee to the centralized warehouse and which party will cover the shipping fee to the customer. Additionally, reaching an agreement regarding the commission is essential

The tax and fees we will withhold and remit to the government if required.

If there are any shipping fees or pick-up fees applicable, we will combine them with the total order amount deposited into your account. Additionally, you have the option to purchase a shipping label from us if you find it more cost-effective.

Order Handling Process:

• You must pay attention to the order status of each order. If the order status is 'processing', it means you need to process the order as per the customer's request. If the order status is 'on hold', you must check whether the customer has made the payment and by what method. If the payment method is 'Pay At Store Or To Vendor', you must physically hold the money before proceeding to process the order.
• Once the order has been processed and you have shipped or dropped for pickup or completed services, remember to provide the customer with the necessary documents or shipping label by sending the tracking number or drop order number and uploading relevant images or videos through the order note section within each order.

• When the order is delivered to the customer or dropped for pickup, or service is completed, you should change the order status to 'completed' and press 'update'. Only then will the order be considered complete, and the payment will be transferred to your account.

Legal Responsibility: The Vendors shall bear all legal responsibilities for their products or services. We, fivcorp.com, do not assume any responsibility for your products or services. We merely provide the platform for transactions between you and your customers. As for transaction amounts, we ensure fairness and transparency for both parties.

2.3 Cargo & Logistics Services Fee & Commission: 

The Cargo Service commission percentage fixed 12% of the total order amount and no other hidden fees.

The tax and fees we will withhold and remit to the government if required.

If there are any shipping fees or pick-up fees applicable, we will combine them with the total order amount deposited into your account. Additionally, you have the option to purchase a shipping label from us if you find it more cost-effective.

Order Handling Process:

• You must pay attention to the order status of each order. If the order status is 'processing', it means you need to process the order as per the customer's request. If the order status is 'on hold', you must check whether the customer has made the payment and by what method. If the payment method is 'Pay At Store Or To Vendor', you must physically hold the money before proceeding to process the order.
• Once the order has been processed and you have shipped or dropped for pickup or completed services, remember to provide the customer with the necessary documents or shipping label by sending the tracking number or drop order number and uploading relevant images or videos through the order note section within each order.

• When the order is delivered to the customer or dropped for pickup, or service is completed, you should change the order status to 'completed' and press 'update'. Only then will the order be considered complete, and the payment will be transferred to your account.

Legal Responsibility: The Vendors shall bear all legal responsibilities for their products or services. We, fivcorp.com, do not assume any responsibility for your products or services. We merely provide the platform for transactions between you and your customers. As for transaction amounts, we ensure fairness and transparency for both parties.

2.4  Ride Share & Moving Services Fee & Commission: 

The Ride Services commission percentage fixed 19% of the total order amount and no other hidden fees.

The Moving Service commission percentage fixed 19% of the total order amount and no other hidden fees.

The tax and fees we will withhold and remit to the government if required.

Order Handling Process:

• You must pay attention to the order status of each order. If the order status is 'processing', it means you need to process the order as per the customer's request. If the order status is 'on hold', you must check whether the customer has made the payment and by what method. If the payment method is 'Pay At Store Or To Vendor', you must physically hold the money before proceeding to process the order.
• Once the order has been processed and you have shipped or dropped for pickup or completed services, remember to provide the customer with the necessary documents or shipping label by sending the tracking number or drop order number and uploading relevant images or videos through the order note section within each order.

• When the order is delivered to the customer or dropped for pickup, or service is completed, you should change the order status to 'completed' and press 'update'. Only then will the order be considered complete, and the payment will be transferred to your account.

Legal Responsibility: The Vendors shall bear all legal responsibilities for their products or services. We, fivcorp.com, do not assume any responsibility for your products or services. We merely provide the platform for transactions between you and your customers. As for transaction amounts, we ensure fairness and transparency for both parties.

2.5  Foods Share & Beverage Services Fee & Commission: 

The Foods & Beverage Services commission percentage fixed 10% of the total order amount and no other hidden fees.

The tax and fees we will withhold and remit to the government if required.

If there are any shipping fees or pick-up fees applicable, we will combine them with the total order amount deposited into your account. Additionally, you have the option to purchase a shipping label from us if you find it more cost-effective.

Order Handling Process:

• You must pay attention to the order status of each order. If the order status is 'processing', it means you need to process the order as per the customer's request. If the order status is 'on hold', you must check whether the customer has made the payment and by what method. If the payment method is 'Pay At Store Or To Vendor', you must physically hold the money before proceeding to process the order.
• Once the order has been processed and you have shipped or dropped for pickup or completed services, remember to provide the customer with the necessary documents or shipping label by sending the tracking number or drop order number and uploading relevant images or videos through the order note section within each order.

• When the order is delivered to the customer or dropped for pickup, or service is completed, you should change the order status to 'completed' and press 'update'. Only then will the order be considered complete, and the payment will be transferred to your account.

Legal Responsibility: The Vendors shall bear all legal responsibilities for their products or services. We, fivcorp.com, do not assume any responsibility for your products or services. We merely provide the platform for transactions between you and your customers. As for transaction amounts, we ensure fairness and transparency for both parties.

2.6  Construction, Electrical & All Repair Services Fee & Commission: 

For orders below $1,000 commission percentage fixed 15% of the total order amount and no other hidden fees.

For orders over $1,000, we only charge a 10% commission on the amount exceeding $1,000. For example, for an order of $2,500, the commission fee would be calculated as follows:

• $1,000 * 15% = $150
• $1500 * 10% = $150

The total commission would be $300

Please contact us if your order is over $1,000, and we will refund any amount previously charged.

The tax and fees we will withhold and remit to the government if required.

Order Handling Process:

• You must pay attention to the order status of each order. If the order status is 'processing', it means you need to process the order as per the customer's request. If the order status is 'on hold', you must check whether the customer has made the payment and by what method. If the payment method is 'Pay At Store Or To Vendor', you must physically hold the money before proceeding to process the order.
• Once the order has been processed and you have shipped or dropped for pickup or completed services, remember to provide the customer with the necessary documents or shipping label by sending the tracking number or drop order number and uploading relevant images or videos through the order note section within each order.

• When the order is delivered to the customer or dropped for pickup, or service is completed, you should change the order status to 'completed' and press 'update'. Only then will the order be considered complete, and the payment will be transferred to your account.

Legal Responsibility: The Vendors shall bear all legal responsibilities for their products or services. We, fivcorp.com, do not assume any responsibility for your products or services. We merely provide the platform for transactions between you and your customers. As for transaction amounts, we ensure fairness and transparency for both parties.

2.7  Legal, Accounting & Personal Services Fee & Commission: 

The Personal Services commission percentage fixed 25% of the total order amount and no other hidden fees.

The tax and fees we will withhold and remit to the government if required.

Order Handling Process:

• You must pay attention to the order status of each order. If the order status is 'processing', it means you need to process the order as per the customer's request. If the order status is 'on hold', you must check whether the customer has made the payment and by what method. If the payment method is 'Pay At Store Or To Vendor', you must physically hold the money before proceeding to process the order.
• Once the order has been processed and you have shipped or dropped for pickup or completed services, remember to provide the customer with the necessary documents or shipping label by sending the tracking number or drop order number and uploading relevant images or videos through the order note section within each order.

• When the order is delivered to the customer or dropped for pickup, or service is completed, you should change the order status to 'completed' and press 'update'. Only then will the order be considered complete, and the payment will be transferred to your account.

Legal Responsibility: The Vendors shall bear all legal responsibilities for their products or services. We, fivcorp.com, do not assume any responsibility for your products or services. We merely provide the platform for transactions between you and your customers. As for transaction amounts, we ensure fairness and transparency for both parties.

2.8  Web & Design Services Fee & Commission: 

The Web & Design Services commission percentage fixed 25% of the total order amount and no other hidden fees.

The tax and fees we will withhold and remit to the government if required.

Order Handling Process:

• You must pay attention to the order status of each order. If the order status is 'processing', it means you need to process the order as per the customer's request. If the order status is 'on hold', you must check whether the customer has made the payment and by what method. If the payment method is 'Pay At Store Or To Vendor', you must physically hold the money before proceeding to process the order.
• Once the order has been processed and you have shipped or dropped for pickup or completed services, remember to provide the customer with the necessary documents or shipping label by sending the tracking number or drop order number and uploading relevant images or videos through the order note section within each order.

• When the order is delivered to the customer or dropped for pickup, or service is completed, you should change the order status to 'completed' and press 'update'. Only then will the order be considered complete, and the payment will be transferred to your account.

Legal Responsibility: The Vendors shall bear all legal responsibilities for their products or services. We, fivcorp.com, do not assume any responsibility for your products or services. We merely provide the platform for transactions between you and your customers. As for transaction amounts, we ensure fairness and transparency for both parties.

2.9  Auctions Services Fee & Commission: 

The Auctions Services commission percentage fixed 10% of the total order amount and no other hidden fees.

The tax and fees we will withhold and remit to the government if required.

Order Handling Process:

• You must pay attention to the order status of each order. If the order status is 'processing', it means you need to process the order as per the customer's request. If the order status is 'on hold', you must check whether the customer has made the payment and by what method. If the payment method is 'Pay At Store Or To Vendor', you must physically hold the money before proceeding to process the order.
• Once the order has been processed and you have shipped or dropped for pickup or completed services, remember to provide the customer with the necessary documents or shipping label by sending the tracking number or drop order number and uploading relevant images or videos through the order note section within each order.

• When the order is delivered to the customer or dropped for pickup, or service is completed, you should change the order status to 'completed' and press 'update'. Only then will the order be considered complete, and the payment will be transferred to your account.

Legal Responsibility: The Vendors shall bear all legal responsibilities for their products or services. We, fivcorp.com, do not assume any responsibility for your products or services. We merely provide the platform for transactions between you and your customers. As for transaction amounts, we ensure fairness and transparency for both parties.

2.10  Room Share Services Fee & Commission: 

The Room Share Services for less than 1 month commission percentage fixed 15% of the total order amount and no other hidden fees.

The Room Share Services for more than 1 month commission percentage fixed 10% of the total order amount and no other hidden fees. 

The tax and fees we will withhold and remit to the government if required.

Order Handling Process:

• You must pay attention to the order status of each order. If the order status is 'processing', it means you need to process the order as per the customer's request. If the order status is 'on hold', you must check whether the customer has made the payment and by what method. If the payment method is 'Pay At Store Or To Vendor', you must physically hold the money before proceeding to process the order.
• Once the order has been processed and you have shipped or dropped for pickup or completed services, remember to provide the customer with the necessary documents or shipping label by sending the tracking number or drop order number and uploading relevant images or videos through the order note section within each order.

• When the order is delivered to the customer or dropped for pickup, or service is completed, you should change the order status to 'completed' and press 'update'. Only then will the order be considered complete, and the payment will be transferred to your account.

Legal Responsibility: The Vendors shall bear all legal responsibilities for their products or services. We, fivcorp.com, do not assume any responsibility for your products or services. We merely provide the platform for transactions between you and your customers. As for transaction amounts, we ensure fairness and transparency for both parties.

2.11  Health Care & Beauty Services Fee & Commission: 

The Services commission percentage fixed 10% of the total order amount and no other hidden fees. 

The tax and fees we will withhold and remit to the government if required.

Order Handling Process:

• You must pay attention to the order status of each order. If the order status is 'processing', it means you need to process the order as per the customer's request. If the order status is 'on hold', you must check whether the customer has made the payment and by what method. If the payment method is 'Pay At Store Or To Vendor', you must physically hold the money before proceeding to process the order.
• Once the order has been processed and you have shipped or dropped for pickup or completed services, remember to provide the customer with the necessary documents or shipping label by sending the tracking number or drop order number and uploading relevant images or videos through the order note section within each order.

• When the order is delivered to the customer or dropped for pickup, or service is completed, you should change the order status to 'completed' and press 'update'. Only then will the order be considered complete, and the payment will be transferred to your account.

Legal Responsibility: The Vendors shall bear all legal responsibilities for their products or services. We, fivcorp.com, do not assume any responsibility for your products or services. We merely provide the platform for transactions between you and your customers. As for transaction amounts, we ensure fairness and transparency for both parties.

2.12  Auto Repair & Auto Mechanic Services Fee & Commission: 

The Services commission percentage fixed 10% of the total order amount and no other hidden fees.

The tax and fees we will withhold and remit to the government if required.

Order Handling Process:

• You must pay attention to the order status of each order. If the order status is 'processing', it means you need to process the order as per the customer's request. If the order status is 'on hold', you must check whether the customer has made the payment and by what method. If the payment method is 'Pay At Store Or To Vendor', you must physically hold the money before proceeding to process the order.
• Once the order has been processed and you have shipped or dropped for pickup or completed services, remember to provide the customer with the necessary documents or shipping label by sending the tracking number or drop order number and uploading relevant images or videos through the order note section within each order.

• When the order is delivered to the customer or dropped for pickup, or service is completed, you should change the order status to 'completed' and press 'update'. Only then will the order be considered complete, and the payment will be transferred to your account.

Legal Responsibility: The Vendors shall bear all legal responsibilities for their products or services. We, fivcorp.com, do not assume any responsibility for your products or services. We merely provide the platform for transactions between you and your customers. As for transaction amounts, we ensure fairness and transparency for both parties.

2.13 Our Point For Drop-off & Pick-up Fee & Commission: 

Our Point For Drop-off & Pick-up commission percentage depend on contact.

Order Handling Process:

• You must pay attention to the order status of each order. If the order status is 'processing', it means you need to process the order as per the customer's request. If the order status is 'on hold', you must check whether the customer has made the payment and by what method. If the payment method is 'Pay At Store Or To Vendor', you must physically hold the money before proceeding to process the order.
• Once the order has been processed and you have shipped or dropped for pickup or completed services, remember to provide the customer with the necessary documents or shipping label by sending the tracking number or drop order number and uploading relevant images or videos through the order note section within each order.

Legal Responsibility: The Vendors shall bear all legal responsibilities for their products or services. We, fivcorp.com, do not assume any responsibility for your products or services. We merely provide the platform for transactions between you and your customers. As for transaction amounts, we ensure fairness and transparency for both parties.

To create opportunities for customers to return to your store, we request  to allocate a 1.5% cashback for each order. This helps customers feel incentivized and appreciated when they come back to shop at your store. We believe this will foster a positive environment and enhance the relationship between customers and the store.

4.1 Inventory Availability:

Ensure that your inventory levels are sufficient to meet customer demand and fulfill orders in a timely manner.

4.2 Stock Replenishment:

Monitor inventory levels regularly and replenish stock as needed to avoid stockouts and maintain product availability.

5.1 Timely Order Processing:

Process orders promptly and provide accurate shipment and delivery information to customers.

5.2 Shipping and Delivery:

Use reliable shipping methods and carriers to ensure timely and secure delivery of orders to customers.

6.1 Payment & Withdrawal

When the order is delivered to the customer or dropped for pickup, or service is completed, you should change the order status to 'completed' and press 'update'. Only then will the order be considered complete, and the payment will be transferred to your account.

The vendor's funds will automatically be transferred to their wallet each week, and we will also reward an additional 4% of the total amount transferred into the wallet. The cut-off time is 11:59 PM on Sunday, and the funds will automatically be transferred to the vendor's wallet every Monday. The bonus amount will be transferred within 1-2 days afterward. Vendors can use these funds to shop in the store or transfer them directly to customers for wallet deposits online. Please note to add a 3% bonus for customers since they receive 3% cash back when depositing directly through the website. The vendor will still earn a 1% profit from the 4% bonus. However, if the vendor wishes to withdraw the funds to their bank account, the 4% bonus we rewarded will be deducted from the withdrawal fee.

We offer Withdrawal payment methods for your convenience:

• Direct Bank Transfer: Payments will be directly transferred to your bank account within 1-2 days afterward.
• Cash Pickup at Our Representative Office: Alternatively, you can opt to receive cash payments at our representative office. And you need to call us one day in advance. If it's within the same day, you must call in advance to check if we have prepared the fund for you.
• Please ensure that you provide accurate payment details based on your chosen payment method to facilitate smooth transactions. If you have any questions or need further assistance regarding payments, feel free to contact our accounts department.

6.2  Reverse Withdrawal

If the customers payment method is 'Pay At Store Or To Vendor', you must physically hold the money before proceeding to process the order.

Adhere to all applicable laws and regulations governing product safety, labeling, advertising, and other legal requirements.

Respect intellectual property rights, including trademarks, copyrights, and patents, and do not infringe upon the rights of others.

If violated, we will have to review your account, and if it affects the law, you are responsible for the legal consequences.

Legal Responsibility: The Vendors shall bear all legal responsibilities for their products or services. We, fivcorp.com, do not assume any responsibility for your products or services. We merely provide the platform for transactions between you and your customers. As for transaction amounts, we ensure fairness and transparency for both parties.

Performance Standards: Maintain high performance standards in areas such as order defect rate, late shipment rate, and customer feedback to avoid penalties and account suspension.

At fivcorp.com, we believe in the importance of regular review and updates to ensure continuous improvement and alignment with our goals. Our review time & update policy is designed to facilitate this process effectively.

The review period for product, service, and article approvals typically ranges from 24 to 48 hours, depending on the volume.

Regularly review and familiarize yourself with fivcorp.com's vendor rules and policies, as they may be updated or revised periodically.
Thank you for being a valued fivcorp.com vendor. By adhering to these rules, you contribute to creating a positive shopping experience for fivcorp.com customers and maintaining the integrity of the marketplace.

10.1 Responsive Communication:

Respond promptly to customer inquiries, concerns, and feedback to provide excellent customer service.

10.2 Issue Resolution:

Address customer issues and complaints in a timely and satisfactory manner to maintain positive relationships and reputation.